Terms of service

Welcome to Candid Drip Inc.

Throughout this website, the terms “we”, “us” and “our” refer to Candid Drip Inc. Candid Drip Inc operates this website and online store, including all information, content, features, tools, products and services available to you (the “Services”).

By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), together with our Privacy Policy and Refund Policy.

Please read these Terms carefully. If you do not agree to all of the Terms, you should not use our website or services.

Nothing in these Terms affects your statutory rights under UK consumer law.

1. USING OUR WEBSITE

By using our Services, you confirm that you are at least 18 years old or have permission from a parent or guardian.

To make a purchase, you may be asked to provide personal details including your name, email address, billing address, shipping address and payment details. You agree that the information you provide is accurate and up to date.

You are responsible for maintaining the confidentiality of your account details and for any activity that occurs under your account.

2. OUR PRODUCTS

We make every effort to display our products as accurately as possible. However, colours and appearance may vary slightly depending on your device, screen settings or lighting.

All product descriptions and prices are subject to change at any time without notice.

We reserve the right to:

  • discontinue products

  • limit quantities

  • refuse orders where necessary

3. ORDERS

When you place an order, you are making an offer to purchase goods from Candid Drip Inc.

An order is only accepted once you receive an order confirmation email from us. We must receive full payment before your order is processed and dispatched.

We reserve the right to cancel or refuse any order at our discretion, including where:

  • payment is declined

  • pricing errors occur

  • stock is unavailable

  • we suspect fraudulent activity

If we cancel your order, you will receive a full refund.

4. PRICES AND PAYMENTS

All prices are listed in GBP (£).

We are not currently VAT registered, therefore VAT is not charged on our products.

Shipping costs, where applicable, will be calculated at checkout and shown before you complete your purchase.

You agree to provide accurate payment information and authorise us to charge the payment method used at checkout.

5. SHIPPING & DELIVERY

Delivery timeframes provided are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • courier companies

  • customs processing

  • weather

  • strikes

  • events outside our control

If a parcel is lost or damaged in transit, please contact us and we will work with the courier to resolve the issue.

6. RETURNS & REFUNDS

Returns and exchanges are handled in accordance with our Refund Policy. Please review our Refund Policy page for full details before making a purchase.

7. INTELLECTUAL PROPERTY

All content on this website — including images, product photos, branding, logos, designs, text, videos and graphics — is owned by Candid Drip Inc and is protected by copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our written permission.

8. THIRD-PARTY SERVICES

Our store is hosted by Shopify, which provides the online e-commerce platform that allows us to sell our products to you.

Certain features of our website may involve third-party tools or links to other websites. We are not responsible for the content or practices of any third-party sites.

9. PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy. Please review it to understand how we collect and use your data.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Candid Drip Inc shall not be liable for any indirect or consequential loss arising from the use of our website or products.

However, nothing in these Terms excludes or limits liability where it would be unlawful to do so, including your statutory rights as a consumer.

11. CHANGES TO TERMS

We may update these Terms at any time. Changes will be posted on this page. Continued use of the website following any changes means you accept the updated Terms.

12. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

13. CONTACT INFORMATION

If you have any questions about these Terms, please contact us:

Candid Drip Inc
Email: info@candiddripinc.com